TGS After Sales visits Dominican Republic
At the end of February 2020, a TGS After Sales team travelled to Santo Domingo, Dominican Republic, to visit PAHO and Delta Comercial the official Toyota distributor. The main aim of the trip was to assist PAHO in the inspection of the first 30 units of a recent order for 100 units of ambulances and to help ease communication between TGS, PAHO and our local representatives.
Kevin Roper and Michael Ballester were able to meet with our local representatives and clarify their responsibilities with regards to the initial inspection process and the after sales service each were responsible for (Delta for the base vehicle and a separate team responsible for the ambulance conversion and medical equipment). It also gave them an opportunity to discuss feedback with the Ministry of Health who were operating the ambulances throughout the country.