Toyota Gibraltar Stockholdings Limited – TGS - (“we”) are committed to protecting and respecting your privacy. On this page we describe how we may make use of any personal data that you may supply to us when you visit this website. Please read the following to carefully understand our views and practices regarding your personal data and how we will treat it.
Toyota Gibraltar Stockholdings Limited is the Data Controller and responsible for the processing of your personal data for the purposes listed below.
Requesting a Brochure or other information, Get a Quote, enquiring about other TGS services, or Contact Us.
When you contact us with a request for any of the above or any other request for information on Toyota products, services or apps via our TGS website or a TGS application, the following rules will apply:
Your Data – We will only collect data that is required to fulfil your specific request. This may include your name, address, email address and telephone number. The forms you completed are designed to only capture the required information to fulfil your request and establish your eligibility to purchase from TGS.
Sharing your data – Your data will not be shared with any other company, except for Dealers, when they are required to fulfil your request or if you provided permission. When this happens, we will forward your details to your nearest Dealer. We also use trusted third parties to deliver services on our behalf.
Keeping your data – We will only use your data for fulfilling your request, if you have not separately consented to receiving personalised communications from us, you won’t receive any.
Marketing Communications – Only with your consent If you provide consent to marketing on our website forms, we will process your data to send you:
• Reminders – related to your vehicle and to renew any services we offer that expires.
• Offers and Events – information related to our latest products and services, which could be relevant for your vehicle or mobility.
• Surveys - send you requests to participate in surveys we undertake with respect to you, your Toyota vehicle and/or the Toyota products and services, which we may follow up on.
How long we retain your data At Toyota Gibraltar Stockholdings Limited we only retain your data for as long as required by law or where we have an appropriate business justification. Your consent to marketing is not taken as consent to market to you forever, so if we feel you’re not engaging, we do not take your consent for granted and will supress you after a threshold is reached. You have the opportunity to unsubscribe from our communications at any point by contacting us directly, unsubscribing or completing our unsubscribe form. We will either remove you when the retention period has reached or on request.
Is the data shared with anyone? We only share your data with Dealers, providers of services for things such as warranties, insurance, financial services and we also use third party hosted systems to enable us to deliver our services effectively.
Third Party System Providers – We also use approved third-party system providers who help us deliver our services, such as manage your preferences, help us communicate to our customers and understand our demographics and customer preferences better. We ensure that there are contracts in place with these Data Processors that include appropriate security and privacy contractual clauses and controls to protect your personal data.
Data Processed outside of the European Economic Area (EEA)
As part of the Google Analytics tools we use, some personal data may be stored outside of the EEA. To ensure we have adequate safeguards in place we have signed up to standard contractual clauses on the processing of your personal data.
Want to know more?
For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is Toyota Gibraltar Stockholdings Limited.
Personal data we collect about you
We may collect and process the following data about you:
(a) Information you provide to us
You may give us information about you by filling in forms on this site or by corresponding with us, our agents by phone, e-mail or otherwise. This includes information you provide when you make any request using this site (e.g. to be kept informed of Toyota services or products) or when you report a problem with our site.
The information you give us may include your name, address, e-mail address and phone number. For certain requests we may also ask you to provide the details of your nearest postal town so that we are able to pass your request to your nearest dealer. We will not collect any sensitive personal data from you via this website.
(b) Information we collect about you
This website uses server logs which record your interactions with this website in terms of the webpages you visit by reference to your computer's internet protocol address at the time. We may use the data generated by these logs to analyse site usage and to investigate any site performance issues.
We do not use such data to identify individual internet users unless we believe they may be involved in unlawful, malicious or offensive conduct.
(c) Information we receive from other sources
We work closely with certain third parties, including business partners, sub-contractors in technical services, analytics providers and search information providers and may receive information about you from them.
We only use the personal data that you supply to us for the following purposes:
(a) to fulfil a request you make of us through this website, e.g. for a brochure, or to provide you with information requested about our products and services.
(b) to contact you with information about other Toyota products and services if you wish for us to do so. You may opt how you wish to receive such information or not to receive it all;
(c) to contact you if we experience problems in fulfilling one of your requests in a timely manner;
(d) For warranty purposes or other after-sales obligations. Where it is in your vital interests, we may use your information to organise and notify you about safety and product recall notices.
(e) where collected with your permission as part of a survey for survey purposes connected with that survey;
(f) for marketing research, data analysis and troubleshooting. Where we are using any data for analytics, we will only use that data to observe trends and it will not be used in a way that could identify any particular individual;
(g) to allow you to participate in any interactive features of our service when you choose to do so;
(h) to repair and improve this site or ensure that the content on our site is presented in the most effective manner;
(i) as part of our efforts to keep this site safe and secure;
(j) to detect or prevent unlawful, malicious or offensive activity; or
(k) to comply with an order of a Court of Law of competent jurisdiction.
When you make request of us, you may be asked whether you wish to be kept informed of Toyota products and services. If you say no then we will remove or suppress your personal data from our databases once we have fulfilled your request. If you opt to receive information using a certain method of communication only (e.g. by text or email only) then we will remove or suppress any data that relates to any other form of communication.
Sharing your personal data
We may share your personal information with certain affiliate organisations, including our dealer network to allow them to fulfil specific requests made by you, and other companies in the Toyota Group. Your personal data will never be sold or provided to any individual or organisation outside of the Toyota Group, its agents or affiliated companies. We will not use your personal data for any purpose that we have not previously disclosed to you.
(a) Use of data processors
We may use agencies to fulfil your requests, to track activity on our website and perform data analytics or site optimisation. All agents that we use are required to keep your personal data secure and to process (i.e. to store, handle and, if needs be, erase) it in accordance with our instructions. Your personal data will not be used for any purpose that you have not previously consented to. We will not collect any sensitive personal data from you via this website.
(b) Sharing of data
When you make certain requests for information about Toyota products or services, we may pass your name and contact information to your nearest official Toyota dealer (or the official Toyota dealer of your choice) so that they can process your request.
All of our dealers are instructed that they must have appropriate data security safeguards in place and that they must not use any data for any purpose outside of the specific request that we have received. The dealer concerned may separately ask you to provide your name and contact information for other marketing activities.
The transmission of information via the internet can never be guaranteed to be completely secure. While we will do our best to protect your personal data, we cannot absolutely guarantee the security of any data transmitted to our site. Any transmission of data is made at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
Links to third party websites
You have the right to access the information that we hold about you at any time. All data subject access requests made under the Act should be sent to:
Legal & Compliance
Toyota Gibraltar Stockholdings Limited
PO Box 176
40 Devil’s Tower Road
How to Opt out
You have the right to ask us not to process your personal data for marketing purposes. We will inform you before collecting your data if we intend to use your data for such purposes.
You may withdraw your consent to the continued processing of the personal data that you have supplied to us on this website at any time by contacting us by any of the means linked to via our contact-us form:
(a) Toyota Gibraltar Stockholdings Limited, PO Box 176, 40 Devil’s Tower Road, Gibraltar, GX11 1AA
(b) Completing our unsubscribe form
(c) Contacting our Data Protection Officer
If you withdraw your consent to us using the personal data that you have provided to us through this website then we will suppress such data from our databases and instruct any affiliate or agency that has access to your data to do likewise. If you withdraw your consent to us processing your personal data we shall not be obliged to fulfil any outstanding request that you have made through this website.