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Dept under the limelight - Aftersales

TGS is committed to providing a service to its clients throughout the lifecycle of their vehicles.

The team comprises Kevin Roper; the After Sales & Quality Assurance Manager, Gayle Grech; the After Sales & Quality Assurance Assistant Manager and Juanita Moya Gil; the After Sales & Quality Assurance Administrator. Together they provide the following services:

Process to follow when receiving a new vehicle

Toyota’s official Pre-delivery Inspection and Warranty activation

Warranty support and guidance (taking advantage of the Toyota Dealer Network)

Handling of Insurance claims in the event of damage or theft during delivery

Vehicle Maintenance and Service schedules

Technical advice

Kaizen is a Japanese term meaning "change for the better" or "continuous improvement." In addition to the above, the department is responsible for quality throughout the organisation and uses ISO 9001:2015 as the minimum benchmark to ensure there is quality in all of our processes, procedures, services and products. The department uses both internal and external feedback to improve these areas, so please continue to share your feedback/suggestions with us as this will allow us to further enhance the TGS experience for our clients.